Support
Need help with Zoo Clash? Check the questions below. If they don't solve your problem, write to us and we usually reply within a few days.
Contact support
Email: malak@codehacks.io
Please include your Epic display name, your operating system and a short description of the problem.
Frequently asked questions
How do I sign in?
Press Play in the main menu. The first time, a window from Epic Games asks you to sign in and to allow the game to see your display name. After that, your name appears in every match.
Which name do other players see?
Your Epic Games display name. To change it, update your display name in your Epic Games account settings and sign in again.
I can't connect to a match.
Check your internet connection and make sure you have the latest version of the game: players on different versions cannot join the same server. If the lobby says it is full or a match is already in progress, wait a moment and try again.
How do I report a player?
Send us an email with the player's display name, the date and time of the match, and what happened. Screenshots or videos help.
How do I delete my data?
Email us from any address and include your Epic display name. You can also remove the game from the connected apps in your Epic Games account settings. See the Privacy Policy for details.
Account and Epic Games issues
Problems with your Epic Games account itself (password, email, account security) are handled by Epic Games. Visit Epic Games Player Support.
Legal
Read our Privacy Policy and Terms of Service.